Bob Baker Subaru

Service Department

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"I just want to complement you on your outstanding service department staff. My car, (an '05 Forester) has never been touched by another auto service provider. I will always be a loyal customer of your shop due to your performance. My family tells me to go to places with CHEAP service but I will not listen and why should I when I'm completely satisfied with the service I'm getting at Bob Baker Subaru. Please share this with everyone from Dawn Mount to the cashiers. You people are the best. Oh, my next service is the big one, 90,000 mile service. See you in three months."

T.F.

I always use Bob Baker for my Outback's service needs.  While it is a drive from Murrieta, I am always greeted in a friendly manner, usually by Dawn.  She always takes the time to explain any issues my car has so that I can understand it and is always so friendly! Thank you.

K.T.

I just want to let you know how superior your dealership is. I purchased my Forester in 2003 from Bob Baker and have taken my car to Bob Baker Carlsbad for all servicing, except for some oil changes. I recently had an issue with a leaky head gasket and although the car had 160,000 miles, your employees, Rick and Dawn, contacted Subaru to ask them to assist me with the costs of the engine repair. As far as I am concerned, in this day and age where the service industry is seriously lacking in service-oriented employees or companies, Rick, Dawn & the Bob Baker Company are superior in their respect, concern and care of Bob Baker's customers. I was beyond surprised when they told me that Subaru would assist with the engine repair and am extremely grateful for that assistance!!! I have always been pleased with the service I've received at Bob Baker Carlsbad and even more so since Dawn has been employed there. She is a consummate professional who cares about the service her customers receive. Thank you!!!

F.M.K.

I wanted to tell you that I thought Dawn was extremely courteous, knowledgeable and showed excellent customer service. She was very sensitive to the fact that our finances, (not being what they use to be) were causing me much concern. She explained everything to me and even drew a picture to show me what the problem was with my car. Although it is painful to have to bring my car in to be fixed because of costs, Dawn put my fears to rest and followed through with a concrete evaluation of what needs to be done. She also explained why the last service I had at another place was faulty and left me broken down on the freeway. I think her so much!

A.G.

Sales and Finance

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I have to tell you that our experience in your dealership was the most enjoyable car buying event I have ever been a part of. From Richard Belton and Jimmy as point men, to John Norconk in Sales and Ron Cason in finance and all the way to the top- everyone worked hard to make us feel comfortable and confident in our decision. We know we received the very best deal possible on a very nice (too nice for me) Outback. Please extend my heartfelt thanks to your employees and smile a little knowing you have a fine team supporting your business. I'm looking forward to many years as a Subaru owner. 

Cpt. M.K.M. (Ret.)